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Counseling Ethics Case Study Examples

Category Archives: Legal/Ethical Dilemmas for Your Consideration

Is substance abuse by a parent proof positive of child abuse or neglect?

Posted onFebruary 1, byadmin

This dilemma is inspired by a recent episode of the wonderful dramatic show &#;In Plain Sight&#;: In the show, divorcing parents with two school-aged children each accuse the other of abusing and neglecting their children. The husband, who is a … Continue reading →

Posted inLegal/Ethical Dilemmas for Your Consideration, Thoughts About Legal/Ethical Decision Making in Mental Health|Taggedchild abuse, child neglect, duty to protect, duty to warn, mental health law|

Can misleading advertising violate informed consent?

Posted onJanuary 5, byadmin

Happy new year everyone! During a trip to Albuquerque recently as I was driving along the highway I noticed a billboard promoting a law office. The sign said, among other things, that the firm was &#;powerful.&#; If one considers the … Continue reading →

Posted inLegal/Ethical Dilemmas for Your Consideration, Thoughts About Legal/Ethical Decision Making in Mental Health|Taggedinformed consent, mental health law|

How far &#;to go&#; about a colleague&#;s unethical/unlawful behavior.

Posted onSeptember 4, byadmin

A well-known and standard ethics text offers the following scenario: A clinical social worker at a community mental health center has a caseload that includes clients who have been diagnosed with symptoms of schizophrenia and affective disorders. The social worker&#;s … Continue reading →

Posted inLegal/Ethical Dilemmas for Your Consideration|Taggedlegal and ethical misconduct, mental health law|

Managing a potential conflict of interest in mental health services

Posted onJune 18, byadmin

Consider this scenario: you are a direct service provider offering mental health counseling to individuals and families. A young woman and her mother visit your office seeking assistance with their personal relationship. You elect to assess them together during their … Continue reading →

Posted inLegal/Ethical Dilemmas for Your Consideration|Taggedidentifying the primary client, informed consent, mental health law|

Freedom of speech in school settings: A fundamental right

Posted onApril 4, byadmin

A story from today&#;s headlines reveals that a year-old student has been banned by his Ohio school district from wearing a shirt with the insignia of a fish and the slogan &#;Jesus is Not a Homophobe.&#; The student&#;s explanation for wearing the … Continue reading →

Posted inLegal/Ethical Dilemmas for Your Consideration|Taggedconstitutional law, freedom of speech, law and ethics, sustantive due process|

Revisiting the duty to report suspected child abuse: another case scenario

Posted onMarch 7, byadmin

It is truly remarkable how many standard ethics textbooks present fictional factual scenarios in which the reader is urged to read each scenario and make a decision about whether the facts are enough to warrant a report to a child protective service … Continue reading →

Posted inLegal/Ethical Dilemmas for Your Consideration|Taggedchild abuse and neglect, duty to report, law and ethics|

Legal issues in clinical supervision

Posted onFebruary 7, byadmin

As readers of this blog have noticed, I have presented a series of professional dilemmas derived from similar case scenarios in well-known ethics treatises. As with the other dilemmas I have presented, I wish to make the case that many … Continue reading →

Posted inLegal/Ethical Dilemmas for Your Consideration, Thoughts About Legal/Ethical Decision Making in Mental Health|Taggedconflicts of interest, dual relationships, informed consent, law and ethics|

Revisiting the duty to report sexual abuse

Posted onJanuary 19, byadmin

On 12/9/11 I posted a dilemma entitled &#;the duty to report sexual abuse&#; in which I presented a hypothetical dilemma which raises questions associated with the law governing the duty to report child sexual abuse. In light of an interesting … Continue reading →

Posted inLegal/Ethical Dilemmas for Your Consideration|Taggedconfidentiality, duty to report, law and ethics, sexual abuse|

Adolescent sexual activity, birth control, and confidentiality

Posted onJanuary 3, byadmin

Happy new year, everyone! I&#;m back with my take on a practice scenario that has been portrayed in several different ways in several ethics textbooks as an &#;ethical dilemma.&#; As with most of the examples pesented on this blog, this dilemma in actuality … Continue reading →

Posted inLegal/Ethical Dilemmas for Your Consideration|Taggedconfidentiality, law and ethics, mental health law|

Exploring the right of privacy and self-determination

Posted onDecember 26, byadmin

It is an oft-cited position presented in this blog and website that the law based decision making system offered here provides the most effective and efficient approach to the resolution of practice dilemmas in the mental health professions. A frequent … Continue reading →

Posted inLegal/Ethical Dilemmas for Your Consideration|Taggedlaw and ethics, mental health law, privacy, self-determination|

Learning Objectives

This is a beginning to intermediate course. Upon completion of this course, mental health professionals will be able to:

  • Apply the concepts of privacy, confidentiality, and privilege to mental health records.
  • Explain how current technologies require policies that differ from those based on paper documents.
  • Discuss which situations trigger legal waivers to break confidentiality.
  • Explain your obligations regarding confidential information when a client poses a danger to self or others.
  • List the essential requirements governing release of records to third parties.

The materials in this course are based on current published ethical standards and the most accurate information available to the authors at the time of writing. Many ethical challenges arise on the basis of highly variable and unpredictable contextual factors. This course material will equip clinicians to have a basic understanding of core ethical principles and standards related to the topics discussed and to ethical decision-making generally, but cannot cover every possible circumstance. When in doubt, we advise consultation with knowledgeable colleagues and/or professional association ethics committees.

Course Outline

    HISTORICAL CONTEXT
      Secrets of Dead People
      Espionage
      Sensitivity to Technological Developments
    A PROBLEM OF DEFINITIONS
      Privacy
      Confidentiality
      Privilege
    LIMITATIONS AND EXCEPTIONS
      Statutory Obligations
      Malpractice and Waivers
      The Duty to Warn or Protect Third Parties from Harm
      HIV and AIDS
      Imminent Danger and Confidentiality
    ACCESS TO RECORDS AND PERSONAL HEALTH INFORMATION
      Consent for the Release of Records
      Client Access to Records
      Access by Family Members
      Court Access to Records
      Computer Records and Cyberconfidentiality
      Third-Party Access: Insurers and Managed Care
    TAKING ADVANTAGE OF CONFIDENTIAL INFORMATION
    RECORD CONTENT RETENTION AND DISPOSITION
      Content of Records
      Record Retention
      Disposition

Introduction: What do you know, and who will you tell?

The confidential relationship between mental health professionals and their clients has long stood as a cornerstone of the helping relationship. The trust conveyed through assurance of confidentiality seems so critical that some have gone so far as to argue that therapy might lack all effectiveness without it (Epstein, Steingarten, Weinstein, & Nashel, ). In the words of Supreme Court Justice John Paul Stevens, citing the amicus briefs of the American Psychological and Psychiatric Associations:

Effective psychotherapy…depends upon an atmosphere of confidence and trust in which the patient is willing to make a frank and complete disclosure of facts, emotions, memories, and fears. Because of the sensitive nature of the problems for which individuals consult psychotherapists, disclosure of confidential communications made during counseling sessions may cause embarrassment or disgrace. For this reason, the mere possibility of disclosure may impede development of the confidential relationship necessary for successful treatment. (Jaffe v Redmond, )

The changing nature of societal demands and information technologies have led many to express concerns about the traditional meaning of confidentiality in mental health practice and even whether true privacy exists any more.

Material in this online course has been adapted from Ethics in Psychology and the Mental Health Professions: Standards and Cases (4th Edition), published by Oxford University Press, and additional new material has been added. © Gerald P. Koocher and Patricia Keith-Spiegel, all rights reserved. Please note that all case material has been drawn from public records or the experience of the authors. Public cases are documented with media or legal citations. Other cases use intentionally humorous names and disguised details to protect the privacy of those involved.

HISTORICAL CONTEXT

American history provides ample public examples of how breaches in confidentiality of mental health data have had major implications for both the clients and society. Thomas Eagleton, a United States Senator from Missouri, was dropped as George McGovern's vice presidential running mate in when it was disclosed that he had previously been hospitalized for the treatment of depression (Post, ). Dr. Lewis J. Fielding, better known as “Daniel Ellsberg's psychiatrist,” certainly did not suspect that the break-in at his office by F.B.I. agents on September 3, , might ultimately lead to the conviction of several high officials in the Nixon White House and contribute to the only resignation of an American president (Morganthau, Lindsay, Michael, & Givens, ; Stone, ). Disclosures of confidential information received by therapists also played prominently in the press during the well-publicized murder trials of the Menendez brothers (Scott, ) and O. J. Simpson (Hunt, ). In the Menendez case, threats made by one brother to the other’s psychotherapist, Dr. Jerome Oziel, contributed to their conviction. In the Simpson case, a psychotherapist who had briefly treated the late Nicole Simpson drew national attention when she felt the need to “go public” shortly after the homicide, revealing content from the therapy sessions. Subsequently, that same therapist drew disciplinary sanctions from the California licensing board because of that confidentiality violation.

Secrets of Dead People

Should a mental health professional’s duty of confidentiality end when a client dies? Consider the following actual cases.

Case 1:

After the deaths of Nicole Brown Simpson and Ron Goldman (see: Hunt, ) Susan J. Forward, a clinical social worker who had held two sessions with Ms. Simpson in , made unsolicited disclosures regarding her deceased former client. Ms. Forward commented in public that Ms. Simpson had allegedly reported experiencing abuse at the hands of O. J. Simpson.

The California Board of Behavioral Science Examiners subsequently barred Ms. Forward from seeing patients for 90 days and placed her on three years’ probation. In announcing the decision Deputy Attorney General, Anne L. Mendoza, who represented the board, commented, "Therapy is based on privacy and secrecy, and a breach of confidentiality destroys the therapeutic relationship" (Associated Press, ). Ms. Mendoza also noted that Ms. Forward had falsely represented herself as a psychologist in television interviews. Ms. Forward later asserted that she had not violated patient confidentiality because the patient was dead, but had agreed not to appeal the board's decision in order to avoid a costly legal fight.

Case 2:

On July 20, , Vincent Walker Foster, Jr. was found dead in Fort Marcy Park, near Virginia’s George Washington Parkway. At the time, Mr. Foster served as a deputy White House counsel during President Clinton’s first term. He had also been a law partner and personal acquaintance of Hillary Clinton. Foster had struggled with depression and had a prescription for Trazodone, authorized by his physician over the telephone just a few days earlier. His body was found with a gun in one hand, and gunshot residue on that hand. An autopsy determined that he died as the result of a shot in the mouth. A draft of a resignation letter, torn into 27 pieces, lay in his briefcase. Part of the note read, "I was not meant for the job or the spotlight of public life in Washington. Here ruining people is considered sport" (Apple, ). Following investigations conducted by the United States Park Police, the United States Congress, and Independent Counsels Robert B. Fiske and Kenneth Starr, his death was ruled a suicide.

Shortly before his death, Mr. Foster had met with James Hamilton, his personal attorney. Kenneth D. Starr, the Special Prosecutor investigating the Clinton Administration, sought grand jury testimony from Foster’s lawyer. Foster’s family refused to waive the deceased man’s legal privilege and Hamilton declined to testify. The case quickly reached the Supreme Court, which deemed communications between a client and a lawyer protected by attorney-client privilege even after the client's death by a 6 to 3 vote. The majority opinion written by Chief Justice Rehnquist noted that, “A great body of case law and weighty reasons support the position that attorney-client privilege survives a client's death, even in connection with criminal cases” (Swidler & Berlin and James Hamilton v. United States, ).

Case 3:

Author Diane Middlebrook set out to write a biography of then-deceased Pulitzer Prize winning poet Anne Sexton with the permission of Sexton’s family (Middlebrook, ). Martin Orne, M.D., Ph.D. served as Sexton’s psychotherapist for the last years of her life. At Sexton’s request, Dr. Orne had tape recorded the sessions so that Sexton, who had a history of alcohol abuse and memory problems, could listen to them as she wished. Dr. Orne had not destroyed the tapes and Ms. Middlebrook sought access to them to assist in her writing. Linda Gray Sexton, the poet’s daughter and executrix of her literary estate, granted permission, and Dr. Orne released the tapes as requested.

Dr. Orne’s release of the audiotapes caused considerable debate within the profession despite authorized release (Burke, ; Chodoff, ; Goldstein, ; Joseph, ; Rosenbaum, ). Unlike the Simpson and Foster cases, the Sexton case involved release of the audio records approved by a family member with full legal authority to grant permission. In some circumstances, courts may order opening a deceased person’s mental health records. Examples might include assisting an inquest seeking to rule on suicide as a cause of death or to determine the competence of a person to make a will should heirs dispute the document at probate. Cases 1 through 3 involved situations with clear legal authority; however, often mental health professionals will encounter circumstances in which the solution must rely on ethical principles as well as legal standards (Werth, Burke, & Bardash, ). For example, in some situations, the legal standard may allow disclosure, whereas clinical issues or the mental health of others may lead to an ethical decision in favor of nondisclosure.

Consider the following case:

Case 4:

Sam Saddest had cystic fibrosis with severe lung disease. In his mids, Sam no longer had enough energy or financial resources to live independently, although his illness did not seem likely to prove fatal for at least two to three more years. His medical condition forced him to give up his own apartment and move in with his divorced father, who had plans to marry again, this time a woman with two children, none of whom Sam liked. With his therapist, Michael Muted, M.D., Sam discussed his sadness about his mortality, unhappiness about the impending living situation, and resulting thoughts about suicide. Despite excellent clinical care and suicide precautions, Sam killed himself without reporting increased suicidal ideation or giving a hint of warning to anyone. Sam’s father subsequently met with Dr. Muted in an effort to understand Sam’s death. Dr. Muted discussed Sam’s frustration with his terminal illness and inability to continue living independently, knowing that the father understood those issues well. However, Dr. Muted never disclosed Sam’s distress about the father’s planned remarriage or unhappiness with the soon-to-be blended family situation.

In this case, the therapist made efforts to assist the survivor of a family member’s suicide to cope. The father readily understood and had known about these issues through discussions with his son over the prior months. Sam had not discussed his feelings about his father’s remarriage openly as he did not want to hurt his father or stir up a sense of guilt. Dr. Muted’s decision to keep Sam’s confidence post death respected Sam’s preferences and avoided causing incremental distress to the surviving family members. The key to resolving such issues will involve remembering that clients do have some rights to confidentiality that survive them, and giving due consideration to the welfare of the survivors.

Espionage

More recently, following the attack on the World Trade Center, the Foreign Intelligence Surveillance Act (FISA) and Section of the USA Patriot Act (i.e., officially known as "Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of ") have made it clear that the illegal break-in to Dr. Fielding's office in could conceivably become a routinely legal practice just three decades later (Morganthau, Lindsay, Michael, & Givens, ; Stone, ). Provisions of the Act covering roving wiretaps, searches of business records, and surveillance of so-called “lone wolves” (i.e., individuals suspected of posing terrorist threats, although unaffiliated with terrorist groups) now extend until (Mascaro, ). Although we know of no instance in which a mental health professional has faced secret searches of client records based on national security, the well documented case of Theresa Squillacote illustrates the potential intrusion of security agencies into the realm of psychotherapy.

Case 5:

Theresa Marie Squillacote, a.k.a. Tina, a.k.a. Mary Teresa Miller, a.k.a. The Swan, a.k.a. Margaret, a.k.a. Margit, a.k.a. Lisa Martin, and her husband, Kurt Stand were convicted of espionage. Squillacote earned a law degree and worked for the Department of Defense in a position requiring security clearance. In , the FBI obtained a warrant to conduct clandestine electronic surveillance, including the monitoring of all conversations in Squillacote's home, calls made to and from the home, and Squillacote's office. Based on the monitored conversations, including Squillacote's conversations with her psychotherapists, a Behavioral Analysis Program team (BAP) at the FBI, prepared a report of her personality for use in furthering the investigation. The BAP report noted that she suffered from depression, took anti-depressant medications, and had "a cluster of personality characteristics often loosely referred to as 'emotional and dramatic.'" The BAP team recommended taking advantage of Squillacote's "emotional vulnerability," by describing the type of person with whom she might develop a relationship and pass on classified materials. Ultimately, she did transmit national defense secrets to a government officer who posed as a foreign agent and used strategies provided by the BAP team (United States v. Squillacote, ).

Consider the possibilities with today’s “smart phone” technologies. Potential lone-wolf terror suspects can theoretically now be tracked and monitored while visiting their psychotherapists’ offices with devices that capture the therapist-client interaction in real time!

Sensitivity to Technological Developments

We cannot ignore the special sensitivity of information gleaned by both clinicians and behavioral scientists in their work, whether assessment, psychotherapy, consultation, or research. Unfortunately, the complexity of the issues related to the general theme of confidentiality often defies easy analysis. Bersoff writes of confidentiality that, “no ethical duty [is] more misunderstood or honored by its breach rather than by its fulfillment” (, p. ). Modern telecommunications and computers have substantially complicated matters. Massive electronic databases of sensitive personal information can easily be created, searched, cross tabulated, combined with tracking signals, and transmitted around the world at the speed of light. Even prior to the Internet and the World Wide Web, mental health professionals expressed concerns about the threats posed to individual privacy and confidentiality by computerized data systems (Sawyer & Schechter, ).

Lax practices with fax or other electronic transmissions provide but one example of ways that technology can lead to unintended or inadvertent betrayal of confidentiality:

Case 6:

Edgar Fudd, Ph.D., decided to send the third billing notice to a slow-to-pay client to the fax machine in the client's office. However, the client was not in the office that day. The bill labeled psychological services rendered with the client’s name and “Third Notice--OVERDUE!!” handwritten with a wide marker sat in the open-access mail pickup tray of the busy office all day.

Case 7:

Sentin Haste, M.S.W., was in a hurry to turn in her billing slip and medical record notations at the hospital where she worked. The usual practice involved slipping the forms into a scanning system that e-mailed copies to the central record-processing office. As she quickly punched in the e-mail address, an auto-completion function entered the address of her bridge club list server. Nearly of her fellow players received electronic copies.

Fudd's behavior was obviously improper, and he should have known better. Even if he was angry at the client for ignoring his bill, he should have surmised that others in a place of business likely had access to the fax machine. Obviously, no private or sensitive material should be sent via fax unless it is known for sure that the recipient is the only one with access to it or a telephone call verifies that the intended party is standing by the machine, ready to retrieve it. In addition, Fudd’s creditor message sent to the client’s workplace may violate debt collection laws.

Haste’s misstep illustrates the danger of transmitting confidential information in error. She hastily sent a message to the bridge club explaining the error and asking them to delete the prior message without reading it. To make matters worse, several of her fellow bridge club members “replied all,” saying “What an awful accident,” thereby calling even more attention to the error. Of course, she had no idea how many read the confidential patient information or deleted it. Ms. Haste had to report the error to her institution, which in turn had to notify the patient of the record breach under federal law.

In another case, scores of detailed, confidential medical records are reported to have been faxed to an accountant's office with a telephone number very similar to that of the intended recipient. Despite the accountant's numerous attempts to inform the sender so that the situation could be remedied, confidential records continued to arrive at her office (Stanley & Palosky, ).

Mental health professionals have both ethical and legal obligations to keep records of various sorts (e.g., interactions with clients and research participants, test scores, research data, and even patient account information) and must safeguard these files. Increasingly, people seek all types of medical and psychological information about others and about themselves. This leads to an entirely new subset of problems on the matter of records: What is in them? Who should keep them? How long should they be kept? Who has access? Is this a legal matter or a professional standard? How do these policies have an impact on the ethical principle of confidentiality? What about the rights of our students and research subjects? We attempt to address all such matters in this course.

A PROBLEM OF DEFINITIONS

Figure 1

Illustration of Breadth of Protections

Confusion about three commonly used terms: privacy, confidentiality, and privilege, often complicates discussions of ethical problems in this arena. Figure 1 attempts to illustrate the breadth of coverage for each of the concepts (described below) using a Venn diagram. At least part of the confusion flows from the fact that in particular situations these terms may have narrow legal meanings quite distinct from the broader traditional meanings attached by mental health practitioners. Many difficulties link to a failure on the part of professionals to discriminate among the different terms and meanings. Still other dilemmas stem from the fact that legal obligations do not always align with ethical responsibilities.

Privacy

Although the word "privacy" does not occur in the United States Constitution, some amendments (e.g., freedom of speech and to peaceably assemble, protection from unwarranted search and seizure, and to be “secure in their persons, houses, papers, and effects) provides safeguards against unbridled government intrusion, as expanded in Justice Brandies’ oft-cited dissent in Olmstead et al. v. U.S. ():

The makers of our Constitution undertook to secure conditions favorable to the pursuit of happiness. They recognized the significance of man's spiritual nature, of his feelings, and of his intellect. They knew that only a part of the pain, pleasure and satisfactions of life are to be found in material things. They sought to protect Americans in their beliefs, their thoughts, their emotions and their sensations. They conferred to individuals, as against the Government, the right to be let alone &#; the most comprehensive of rights, and the right most valued by civilized men.

Privacy involves the basic entitlement of people to decide how much of their property, thoughts, feelings, or personal data to share with others. In this sense, privacy seems essential to ensure human dignity and freedom of self-determination. In Figure 1, the breadth of the concept is represented in the largest circle.

The concepts of both confidentiality and privilege grow out of the broader concept of an individual's right to privacy. Concern about electronic surveillance, the use of lie detectors, and a variety of other observational or data-gathering activities fall under the heading of privacy issues. The issues involved in public policy decisions regarding the violation of privacy rights parallel concerns expressed by therapists regarding confidentiality violations (Smith-Bell & Winslade, ). In general, mental health professionals' privacy rights may fall subject to violation when their behavior seriously violates the norms of society or somehow endangers others. An example would be the issuance of a search warrant based on "probable cause” that a crime has taken place or may soon occur. We discuss these principles from the psychological perspective in greater detail in the pages that follow. However, mental health professionals must also give consideration to the concept of privacy as a basic human right due all people and not simply limited to their clients.

We readily acknowledge that some societies, particularly in Africa and Asia, do not place the same value on individual rights as opposed to community rights, as do most Western societies. Therapists must remain sensitive and respectful to cultural differences in this regard. At the same time, we must also obey the laws of the jurisdictions in which we practice. At times, this may create tensions that require helping people from other cultures to understand applicable laws and regulations that apply in the immediate circumstances at hand.

Case 8:

Shana Shalom, an orthodox Jewish émigré from Israel sought counseling from Hebrew-speaking therapist Tanya Talmud, M.S.W. regarding her unhappy marriage. Ms. Shalom later complained to the state licensing board that Ms. Talmud discussed matters she had disclosed in therapy with the family rabbi without her knowledge or consent. The rabbi, in turn, communicated some of the content to Ms. Shalom’s spouse. Ms. Talmud replied to the licensing board that in Israel’s orthodox Jewish communities, soliciting aid from a couple’s rabbi often proves a useful way to address marital problems.

The licensing board censured Ms. Talmud, reminding her that she treated Ms. Shalom in her capacity as a licensed social worker in the United States, not Israel. In addition, basic ethical principles of autonomy and human dignity entitled Ms. Shalom to have a voice in any decision about disclosing material offered in confidence.

Confidentiality

Confidentiality refers to a general standard of professional conduct that obliges a professional not to discuss information about a client with anyone. In Figure 1, the breadth of the concept is represented in the middle-sized inner circle – narrower than the concept of privacy, but more broad than privilege. Confidentiality may also originate in statutes (i.e., laws enacted by legislatures), administrative law (i.e., regulations promulgated to implement legislation), or case law (i.e., interpretations of laws by courts). But, when cited as an ethical principle, confidentiality implies an explicit contract or promise not to reveal anything about a client except under certain circumstances agreed to by both parties. Although the roots of the concept are in professional ethics rather than in law, the nature of the relationship between client and therapist does have substantial legal recognition (see, for example, dfknj.wz.cz). One can imagine, for example, that clients who believe their confidences have been violated could sue their psychotherapists in a civil action for breach of confidentiality and possibly seek criminal penalties if available under state law. For example, a New York appeals court ruled that a patient may bring a tort action against a psychiatrist who allegedly disclosed confidential information to the patient's spouse, allowing him to seek damages for mental distress, loss of employment, and the deterioration of his marriage (Disclosure of Confidential Information, ; Fisher, ; MacDonald v. Clinger, ).

The degree to which one should, if ever, violate a client's confidentiality remains a matter of some historical controversy (see, for example, Siegel, ), despite uniform agreement on one point: all clients have a right to know the limits on confidentiality in a professional relationship from the outset. The initial interview with any client (individual or organizational) should include a direct and candid discussion of limits that may exist with respect to any confidences communicated in the relationship (American Psychological Association [APA]: ; American Association for Marriage and Family Therapy [AAMFT]: ; American Counseling Association [ACA]: Bd; National Association of Social Workers [NASW]: ). State and federal laws require providing such information in both health care (e.g., Public Law , Health Insurance Portability and Accountability Act of ; a/k/a: HIPAA) and forensic contexts (e.g., Commonwealth v. Lamb, ; Barefoot v. Estelle, ). Not only will failure to provide such information early constitute unethical behavior and possibly illegal behavior in health care settings, but such omissions may also lead to clinical problems later. In some contexts conveying such information orally may suffice, but documenting the conversation becomes critical. Health care providers will need to provide a formal written HIPAA notice, and those who provide non-health related services may want to do likewise or possibly provide “new client information” in a pamphlet or other written statement. Every therapist should give sufficient thought to this matter and formulate a policy for his or her practice that complies with applicable law, ethical standards, and personal conviction, integrated as meaningfully as possible given the legal precedents and case examples discussed in the following pages.

Privilege

The concepts of privilege and confidentiality often become confused, and the distinction between them has critical implications for understanding a variety of ethical problems. The concept of privilege (or privileged communication) describes certain specific types of relationships that enjoy protection from disclosure in legal proceedings. In Figure 1, the breadth of this very narrow concept is represented in the smallest circle. Designation of privilege originates in statute or case law and belongs to the client in the relationship. Normal court rules provide that anything relative and material to the issue at hand can and should be admitted as evidence. When privilege exists, however, the client has a degree of protection against having the covered communications revealed without explicit permission. If the client waives this privilege, the clinician must testify on the nature and specifics of the material discussed. The client cannot usually permit a selective or partial waiver. In most courts, once a waiver is given, it covers all of the relevant privileged material.

Traditionally, such privilege extended to attorney-client, husband-wife, physician-patient, and certain clergy relationships. Some jurisdictions now extend privilege to the relationships between clients and mental health practitioners, but the actual laws vary widely, and each mental health professional has an ethical obligation to learn the statutes or case law in force for her or his practice jurisdiction. Prior to many states addressed the primary mental health professions (i.e., psychologists, psychiatrists, and social workers) while omitting mention of psychiatric nurses, counselors, or generic psychotherapists. (DeKraai & Sales, ). The same authors also noted that no federally created privileges existed for any mental health profession and that the federal courts generally looked to applicable state laws. All that changed in when the U.S. Supreme Court took up the issue based, in part, on conflicting rulings in different federal appellate court districts (Jaffe v. Redmond, ).

Case 9:

Mary Lu Redmond was a police officer in Hoffman Estates, Illinois, a suburb of Chicago. On June 27, , while responding to a “fight in progress” call, she fired her weapon and killed Ricky Allen, Sr. as he pursued, rapidly gained ground on, and stood poised to stab another man with a butcher knife. After the shooting, Officer Redmond sought counseling from a licensed clinical social worker. Later, Carrie Jaffe, acting as administrator of Mr. Allen's estate, sued Redmond, citing alleged U.S. civil rights statutes and Illinois tort law. Jaffe wanted access to the social worker's notes and sought to compel the therapist to give oral testimony about the therapy. Redmond and her therapist, Karen Beyer, a licensed clinical social worker refused. The trial judge instructed the jury that refusing to provide such information could be held against Officer Redmond. The jury awarded $, damages based on both the federal civil rights and state laws.

On June 13, , the Supreme Court overturned the lower court decision, upholding the existence of a privilege under Federal Rules of Evidence to patients of licensed psychotherapists by a vote of In a decision written by Justice John Paul Stevens, the Court noted that this privilege is “rooted in the imperative need for confidence and trust,” and that “the mere possibility of disclosure may impede development of the confidential relationship necessary for successful treatment,” (Jaffe v. Redmond, , ). Writing for himself and Chief Justice Renquist, Justice Scalia dissented, arguing that psychotherapy should not be protected by judicially created privilege and that social workers were not clearly experts in psychotherapy and did not warrant such a privilege (Smith, ). Justice Scalia attempted to simplify the matter by noting: “Ask the average citizen: Would your mental health be more significantly impaired by preventing you from seeing a psychotherapist, or by preventing you from getting advice from your mom? I have little doubt what the answer would be. Yet there is no mother-child privilege.” (p. 22). Nonetheless, this case has set a new national standard that affords privilege protections across jurisdictions, generally implying that a Federal privilege extends to licensed mental health professionals.

LIMITATIONS AND EXCEPTIONS

Almost all of the statutes addressing confidentiality or providing privileges expressly require licensing, certification, or registration of mental health professionals under state law, although some states extend privilege when the client reasonably believes the alleged therapist to be licensed (DeKraai & Sales, ). Clients of students (including psychology interns, unlicensed postdoctoral fellows, or supervisees) may not specifically have coverage under privilege statutes. In some circumstances, trainees’ clients may have privilege accorded to communication with a licensed supervisor, but state laws vary widely, and practitioners should not take this coverage for granted. The oral arguments before the Supreme Court (dfknj.wz.cz) relied on the reasonable expectation of the client on such protection, but left unclear whether the clients of unlicensed therapists are protected.

Some jurisdictions permit a judge's discretion to overrule privilege between therapist and client on determination that the interests of justice outweigh the interests of confidentiality. Some jurisdictions limit privilege exclusively to civil actions, whereas others may include criminal proceedings, except in homicide cases. In many circumstances, designated practitioners have a legally mandated obligation to breach confidentiality and report certain information to authorities. Just as some physicians must under some state laws report gunshot wounds or certain infectious diseases, mental health practitioners may have an obligation to report certain cases, such as those involving child abuse, to state authorities. These restrictions could certainly affect a therapeutic relationship adversely, but the client has a right to know any limitations in advance, and the clinician has the responsibility both to know the relevant facts and to inform the client as indicated.

Other circumstances, such as a suit alleging malpractice, may constitute a waiver of privilege and confidentiality. In some circumstances, a client may waive some confidentiality or privilege rights without fully realizing the extent of potential risk. In certain dramatic circumstances, a therapist may also face the dilemma of violating a confidence to prevent some imminent harm or danger from occurring. These matters are not without controversy, but it is important for mental health professionals to be aware of the issues and to think prospectively about how one ought to handle such problems.

When law and ethical standards diverge (e.g., when a confidential communication does not qualify as privileged in the eyes of the law), the situation becomes extremely complex. One cannot, however, ethically fault a therapist for divulging confidential material if ordered to do so by a court of competent authority. On the other hand, one might reasonably question the appropriateness of violating the law if one believes that doing so has become necessary to behave ethically. Consider, for example, the clinician required by state law or court order to disclose some information learned about a client during the course of a professional relationship. If the practitioner claims that the law and ethical principles conflict, then by definition the ethical principles in question would seem illegal. The therapist may choose civil disobedience as one course of action, but does so at his or her own peril in terms of the legal consequences. The American Psychological Association ethics code does mandate that psychologists actively attempt to resolve such conflicts.

Students of ethical philosophy will immediately recognize a modern psychological version of the controversy developed in the writings of Immanuel Kant and John Stuart Mill. Which matters more: the intention of the actor or solely the final outcome of the behavior? For example, if competent therapists, intending to help their clients, initiate interventions that cause unanticipated harm, have they behaved ethically (because they had good intentions) or unethically (because harm resulted)? We do not have the answer. Each situation presents different fact patterns, but the most appropriate approach to evaluating a case would involve considering the potential impact of each alternative course of action and choosing the most reasonable one. Perhaps the best guidepost we can offer involves a kind of balancing test in which the clinician attempts to weigh the relative risks and vulnerabilities of the parties involved. Several of the cases discussed in this course highlight such difficult decisions.

Statutory Obligations

As noted above, in some circumstances the law specifically dictates a duty to notify certain public authorities of information that might be acquired in the context of a therapist-client relationship. The general rationale on which such laws are predicated holds that certain individual rights must give way to the greater good of society or to the rights of a more vulnerable individual (e.g., in child abuse or child custody cases; see Kalichman, ). Statutes in some states address the waiver of privilege in cases of clients exposed to criminal activity either as the perpetrator, victim, or third party. One might presume that violation of a confidence by obeying one's legal duty to report such matters (in the states where such duties exists) could certainly hinder the therapist-client relationship, yet the data on this point seem mixed (DeKraai & Sales, ; Kalichman, Brosig, & Kalichman, ; Nowell & Sprull, ; Woods & McNamara, ). Some commentators have argued that the therapeutic relationship can survive a mandated breach in confidentiality so long as a measure of trust is maintained (Brosig & Kalichman, ; Watson & Levine, ). At times, state laws can be confusing and complicated.

Case

Euthan Asia was full of remorse when he came to his initial appointment with Oliver Oops, Ph.D. After asking and receiving assurance that their conversations would be confidential, Mr. Asia disclosed that, two months earlier, he had murdered his wife of 50 years out of compassion for her discomfort. Mrs. Asia was 73 years old and suffered from advanced Alzheimer's disease. Mr. Asia could not stand to see the woman he loved in such a state, so he gave his wife sleeping pills and staged a bathtub drowning that resulted in a ruling of accidental death by the medical examiner.

In some jurisdictions, Dr. Oops would be obligated to respect Mr. Asia's confidentiality because those states do not mandate reporting of past felonies that do not involve child abuse. If the conversation took place in Massachusetts, however, Dr. Oops would be required by law to report Mr. Asia twice. First, Dr. Oops would have to notify the Department of Elder Affairs that Mr. Asia had caused the death of a person he was caring for over the age of Next, he would be obligated to report to another state agency that Mr. Asia had caused the death of a handicapped person. Although every American state and Canadian province has mandatory “child abuse” reporting laws (Kalichman, ), not all have statutes mandating the reporting of abuse of so-called “dependent persons.” As a result, mental health professionals have an affirmative ethical obligation to know all applicable exceptions for the jurisdiction in which they practice, and to provide full information on these limits to their clients at the outset of the professional relationship (APA b).

Therapists worry about the potential obligation to disclose a client's stated intent to commit a crime at some future date. Shah () argued that, in most cases, such disclosures of intent essentially constitute help-seeking behavior rather than an actual intent to commit a crime. Siegel () also argued that interventions short of violating a confidence will invariably prove possible and more desirable, although he acknowledged that one must obey any applicable laws. No jurisdictions currently mandate mental health professionals to disclose such information. The prime exception to treating statements of intent to commit crimes confidentially involves the special context when particular clients pose a danger to themselves or others; discussed in the following material as the “duty to warn or protect.”

Malpractice and Waivers

Although not all states have specifically enacted laws making malpractice actions an exception to privilege, one must allow defendant therapists to defend themselves by revealing otherwise confidential material about their work together. Likewise, no licensing board or professional association ethics committee could investigate a claim against a mental health practitioner unless the complainant waives any duty of confidentiality that the therapist might owe. In such instances, the waiver by the client of the therapist’s duty of confidentiality or any legal privilege constitutes a prerequisite for full discussion of the case. While some might fear that the threat to reveal an embarrassing confidence would deter clients from reporting or seeking redress from offending therapists, procedural steps can allay this concern. Ethics committees, for example, generally conduct all proceedings in confidential sessions and may offer assurances of privacy to complainants. In malpractice cases, judges can order spectators excluded from the courtroom and place records related to sensitive testimony under seal from the public’s view.

In some circumstances, a therapist may want to advise an otherwise willing client not to waive privilege or confidentiality.

Case

Barbara Bash, age 23, suffered a concussion in an automobile accident, with resulting memory loss and a variety of neurological sequelae. Her condition improved gradually, although she developed symptoms of depression and anxiety as she worried about whether she would fully recover. She sought a consultation from Martha Muzzle, Ph.D., to assess her cognitive and emotional state, subsequently entering psychotherapy with Dr. Muzzle to deal with her emotional symptoms. During the course of her treatment Ms. Bash informed Dr. Muzzle that she had previously sought psychotherapy at age 18 to assist her in overcoming anxiety and depression linked to a variety of family problems. Some 10 months after the accident, Bash had continued treatment and made much progress. A lawsuit remains pending against the other driver in the accident, and Bash's attorney wonders whether to call Dr. Muzzle as an expert witness at the trial to document the emotional pain Ms. Bash suffered, thus securing a better financial settlement.

If consulted, the therapist should remind Ms. Bash's attorney and inform Ms. Bash that, if called to testify on Ms. Bash's behalf, she would have to waive her privilege rights. Under cross examination, the therapist might have to respond to questions about preexisting emotional problems, prior treatment, and a variety of other personal matters that Ms. Bash might prefer not to have brought out in court. In this case, the legal strategy involved documenting Bash's damages, with the intent of forcing an out-of-court settlement, but the client ought to know the risks of disclosure should her attorney call the therapist as a witness.

Employers, schools, clinics, or other agencies may also apply pressure for clients to sign waivers of privilege or confidentiality. Often the client may actually not wish to sign the form, but may feel obligated to comply with the wishes of an authority figure or feel fearful that requested help would otherwise be turned down (Rosen, ). If a mental health professional has doubts about the wisdom or validity of a client's waiver in such circumstances, the best course of action would call for consulting with the client about any reservations prior to supplying the requested information.

The Duty to Warn or Protect Third Parties from Harm

No complete discussion of confidentiality in the mental health arena can take place without reference to the Tarasoff case (Tarasoff v. Board of Regents of the University of California, ) and a family of so-called progeny cases that have followed in its wake (Quattrocchi & Schopp, ; VandeCreek & Knapp, ; Werth, Welfel, & Benjamin, ). Detailed historical analyses of the legal case have evolved in the literature (Stone, ; Everstine, Everstine, Heymann, et al, ; and Quattrocchi & Schopp, ), but a brief summary follows for those unfamiliar with the facts.

Case

In the fall of , Prosenjit Poddar, a citizen of India and naval architecture student at the University of California's Berkeley campus, shot and stabbed to death Tatiana Tarasoff, a young woman who had spurned his affections. Poddar had sought psychotherapy from Dr. Moore, psychologist at the university's student health facility, and Dr. Moore had concluded that Poddar posed a significant danger. This conclusion stemmed from an assessment of Poddar's pathological attachment to Tarasoff and evidence that he intended to purchase a gun. After consultation with appropriate colleagues at the student health facility, Dr. Moore notified police both orally and in writing that he feared Poddar posed a danger to Tarasoff. He requested that the police take Poddar to a facility for hospitalization and an evaluation under California's civil commitment statutes. The police allegedly interrogated Poddar and found him rational. They concluded that he did not really pose a danger and secured a promise that he would stay away from Ms. Tarasoff. After his release by the police, Poddar understandably never returned for further psychotherapy, and two months later stabbed Tarasoff to death.

Subsequently, Ms. Tarasoff's parents sued the regents of the University of California, the student health center staff members involved, and the police. Both trial and appeals courts initially dismissed the complaint, holding that, despite the tragedy, no legal basis for the claim existed under California law. The Tarasoff family appealed to the Supreme Court of California, asserting that the defendants had a duty to warn Ms. Tarasoff or her family of the danger, and that they should have persisted to ultimately ensure his confinement. In a ruling, the court held that the therapists, indeed, had a duty to warn Ms. Tarasoff. When the defendants and several amici (i.e., organizations trying to advise the court by filing amicus curiae, or “friend of the court,” briefs) petitioned for a rehearing, the court took the unusual step of granting one. In their second ruling (Tarasoff v. Board of Regents, ), the court released the police from liability without explanation and more broadly formulated the obligations of therapists, imposing a duty to use reasonable care to protect third parties against dangers posed by a patient:

We shall explain that defendant therapists cannot escape liability merely because Tatiana herself was not their patient. When a therapist determines, or pursuant to the standards of his profession should determine, that his patient presents a serious danger of violence to another, he incurs an obligation to use reasonable care to protect the intended victim against such danger. The discharge of this duty may require the therapist to take one or more of various steps, depending upon the nature of the case. Thus it may call for him to warn the intended victim or others likely to apprise the victim of the danger, to notify the police, or to take whatever other steps are reasonably necessary under the circumstances (Tarasoff v. Regents of University of California, ).

Although the influence of the decision outside of California was not immediately clear, the issue of whether mental health professionals must be police or protectors or otherwise have a “duty to protect” rapidly became a national concern (see, e.g., Bersoff, ; Leonard, ; Paul, ; VandeCreek and Knapp ; Quattrocchi and Schopp ). A former president of the APA (Siegel, ) even argued that if Poddar's psychologist had accepted the absolute and inviolate confidentiality position, Poddar could have remained in psychotherapy and never harmed Tatiana Tarasoff. Siegel believed the therapist “betrayed” his client asserting that, if the psychologist had not considered Poddar “dangerous,” no liability for “failure to warn” would have developed. It has even been argued that more lives could be lost due to overzealous reporting mandates (Shapiro & Smith, ). Clients who need therapy the most may not return to therapy, possibly placing themselves or others at increased risk. Some in need of therapy may avoid seeking it if they suspect their confidences could be disclosed. Those who do enter therapy may not express what they actually feel or intend to do (Ritter & Tanner, ). Such claims may have some validity; however, many therapists would support the need to protect the public welfare via direct action. From both legal and ethical perspectives, a key test of responsibility remains whether therapists knew or should have known (in a professional capacity) of the client's dangerousness. No single ethically correct answer will apply in all such cases, but the therapists must also consider their potential obligations.

Currently, most states expect therapists to take protective action when clients make specific threats as alluded to in the final opinion of the California Supreme Court:

We shall explain that defendant therapists cannot escape liability merely because Tatiana herself was not their patient. When a therapist determines, or pursuant to the standards of his profession should determine, that his patient presents a serious danger of violence to another, he incurs an obligation to use reasonable care to protect the intended victim against such danger. The discharge of this duty may require the therapist to take one or more of various steps, depending upon the nature of the case. Thus it may call for him to warn the intended victim or others likely to apprise the victim of the danger, to notify the police, or to take whatever other steps are reasonably necessary under the circumstances. (Tarasoff v. Regents of University of California, )

Perhaps the ultimate irony of the Tarasoff case in terms of outcome involves what happened to Mr. Poddar. His original conviction for second degree murder was reversed because the judge had failed to give adequate instructions to the jury concerning the defense of “diminished capacity” (People v. Poddar, ). He was convicted of voluntary manslaughter and confined to the Vacaville medical facility in California and has since won release from confinement and went back to India and claims to be happily married. (Stone, ).

A variety of decisions by courts outside California since Tarasoff have dealt with the duty of therapists to warn or protect potential victims of violence at the hands of their patients (Knapp & VandeCreek, ; Truscott, ; VandeCreek & Knapp, , ; Weisner, ; Yufik, ). The cases are both fascinating and troubling from the ethical standpoint.

The most recent scholarly colloquy on the issue began with Bersoff calling for an end to state statutes enacted after the Tarasoff decision that require therapists to warn the intended victim, police, and/or others when a patient voices serious threats of violence. He argued that such laws may actually interfere with therapy by deterring patients from revealing violent intent, because the therapists will have informed new patients of this exception to confidentiality. As an alternative to laws mandating that therapists disclose such threats, Bersoff suggests “discretion to disclose” (p. ). He discusses this in terms of sensible options short of violating confidentiality (e.g., seeking consultation, recommending hospitalization, and extending therapy sessions to manage imminent threats). If these fail, the therapist could then opt to disclose (p. ). Huey () calls this a “Catch” situation, noting that any rules undercutting sacrosanct confidentiality create a situation in which the ethical necessity of informed consent has an unintended consequence in that truly open psychotherapy is preceded by informed consent that acts to preclude it. Huey notes that properly informed patients will choose not to reveal imminent suicidal intent, if they are unwilling to be hospitalized. Pedophiles who might consider seeking treatment would have to forgo it or face mandatory reporting, felony conviction, and lifetime public registration.

We have not disguised or synthesized examples in the next several cases, but rather draw from public legal records that form a portion of the continually growing case law on the duty to warn. The cases themselves do not necessarily bespeak ethical misconduct. Rather, we cite them here to guide readers regarding legal cases that interface with the general principle of confidentiality.

Case

Dr. Shaw, a dentist, participated in a therapy group with Mr. and Mrs. Moe Billian. Shaw became romantically involved with Mrs. Billian, only to be discovered one morning at A.M. in bed with her by Mr. Billian, who had broken into Shaw's apartment. On finding his wife in bed nude with Dr. Shaw, Mr. Billian shot at Shaw five times, but did not kill him.

Dr. Shaw sued the psychiatric team in charge of the group therapy program because of the team's alleged negligence in not warning him that Mr. Billian's “unstable and violent condition” presented a “foreseeable and immediate danger” to him (Shaw v. Glickman, ). In this case, the Maryland courts held that, although the therapists knew Mr. Billian carried a handgun, they could not necessarily have inferred that Billian might have had a propensity to invoke the “old Solon law” (i.e., a law stating that shooting the wife's lover could constitute justifiable homicide) and may not even have known that Billian harbored any animosity toward Dr. Shaw. The court also noted, however, that, even if the team had this information, they would have violated Maryland law had they disclosed it.

Case

Lee Morgenstein, age 15, had received psychotherapy from a New Jersey psychiatrist, Dr. Milano, for 2 years. Morgenstein used illicit drugs and discussed fantasies of using a knife to threaten people. He also told Dr. Milano of sexual experiences and an emotional involvement with Kimberly McIntosch, a neighbor 5 years his senior. Morgenstein frequently expressed anxiety and jealousy about Ms. McIntosch’s dating other men, and he reported to Dr. Milano that he once fired a BB gun at a car in which she was riding. One day, Morgenstein stole a prescription blank from Dr. Milano, forged his signature, and attempted to purchase 30 Seconal tablets. The pharmacist became suspicious and called Dr. Milano, who advised the pharmacist to send the boy home. Morgenstein obtained a gun after leaving the pharmacy and later that day shot Kimberly McIntosch to death.

Dr. Milano had reportedly tried to reach his client by phone to talk about the stolen prescription blank, but intervened too late to prevent the shooting. Ms. McIntosch's father, a physician who had read about the Tarasoff decision, and his wife ultimately filed a civil damage suit against Dr. Milano for the wrongful death of their daughter, asserting that Milano should have warned Kimberly McIntosch or taken reasonable steps to protect her.

Dr. Milano sought to dismiss the suit claiming that the Tarasoff principle should not apply in New Jersey for four reasons. First, to do so would impose an unworkable duty because the prediction of dangerousness is unreliable. Second, violating the client's confidentiality would have interfered with effective treatment. Third, assertion of the Tarasoff principle could deter therapists from treating potentially violent patients. Finally, Milano claimed that all of this might lead to an increase in unnecessary commitments to institutions. The court rejected each of these arguments and denied the motion to dismiss the case (McIntosch v. Milano, ). The court noted the duty to warn as a valid concept under New Jersey law, and despite the fact that therapists cannot be % accurate in predictions, they have the ability to weigh the relationships of the parties. The court drew an analogy comparing the situation with warning communities and individuals about carriers of a contagious disease, and stated that confidentiality must yield to the greater welfare of the community, especially in the case of imminent danger. Ultimately, a jury did not find Milano liable for damages, but the Tarasoff principle had clearly moved East.

Case

James, a juvenile offender, was incarcerated for 18 months at a county facility. During the course of his confinement, James threatened that he would probably “off some kid” (i.e., murder a child) in the neighborhood if released, although he did not mention any particular individual. James obtained parole and did indeed kill a child shortly thereafter.

In the litigation that resulted from this case (Thompson v. County of Alameda, ), the chief concern focused on whether the county had a duty to warn the local police, neighborhood parents, or James' mother of his threats. While recognizing the duty of the county to protect its citizens, the California Supreme Court declined to extend the Tarasoff doctrine it had created a few years earlier to this case, noting that doing so would prove impractical and negate rehabilitative efforts by giving out general public warnings of nonspecific threats for each person paroled. The court also deemed warning the custodial parent futile because one would not expect her to provide constant supervision (Tarasoff duty…, ).

After many years of state court decisions clarifying the Tarasoff doctrines, a Florida decision (Boynton v. Burglass, ) complicated matters still further.

Case

The Florida state appeals court declined to adopt a duty to warn and held that a psychiatrist who knew or should have known that a patient presented a threat of violence did not have a duty to warn the intended victim. The case was brought against Dr. Burglass, a psychiatrist who had treated Lawrence Blaylock. Mr. Blaylock shot and killed Wayne Boynton, and Boynton's parents alleged that Burglass should have known about the danger to their son and should have warned him. The trial court dismissed the case for failure to state a cause of action. The appeals court declined to follow the Tarasoff case, ruling that such a duty seemed, “neither reasonable nor workable and is potentially fatal to effective patient-therapist relationships.” The court cited the inexact nature of psychiatry and considered it virtually impossible to foresee a patient's dangerousness. The court also noted a common law rule that one person has no duty to control the conduct of another. Although a “special circumstance” may create such an obligation in some cases, this did not seem true in Blaylock's case because the treatment occurred as a voluntary outpatient.

The bottom line for psychotherapists is this: consult a lawyer familiar with the standards that apply in your particular jurisdiction. Such consultation proved very helpful to the two practitioners who treated Billy Gene Viviano:

Case

In March , a jury awarded Billy Gene Viviano $1 million for injuries he had received at work. Much to Mr. Viviano's dismay, Judge Veronica Wicker overturned the verdict and ordered a new trial. During the next several months, Mr. Viviano became depressed and sought treatment from psychiatrist Dudley Stewart and psychologist Charles Moan. During the course of his treatment, Mr. Viviano voiced threats toward Judge Wicker and other people connected with his lawsuit. Drs. Stewart and Moan informed the judge of these threats, and Mr. Viviano was arrested, pleaded guilty to contempt of court, and agreed to a voluntary psychiatric hospitalization. Viviano and his family sued the two doctors for negligence, malpractice, and invasion of privacy, but the jury found that the doctors had acted appropriately. Viviano appealed, but lost again (In re Viviano, ).

In ruling for Drs. Stewart and Moan, the Louisiana Court of Appeals cited the Tarasoff case, noted that Dr. Stewart repeatedly consulted an attorney prior to disclosing the threats, and cited testimony by both doctors that Mr. Viviano's threats had become increasingly intense to the point at which both believed he would attempt to carry them out. After weighing these factors, the appellate court reasoned the therapists had followed applicable standard of care in warning third parties.

What should therapists do if a threat comes to their attention from a family member, rather than the patient? More recently, the California courts have again broken new ground in the confidentiality and duty to protect arena, again emphasizing the need to obtain current legal advice when challenging cases come along, such as the matter of Ewing v. Goldstein ().

Case

David Goldstein, Ph.D., a licensed marriage and family therapist, had treated Geno Colello, a former Los Angeles police officer, for three years. Treatment focused on work-related injuries and the breakup of Colello’s seventeen-year relationship with a woman named Diana Williams, who had begun dating Keith Ewing. Dr. Goldstein talked to Mr. Colello by telephone on June 21, Colello allegedly told Goldstein that he did not feel blatantly suicidal, but did admit to thinking about it. Dr. Goldstein recommended hospitalization, and asked permission to talk with the patient’s father, Victor Colello. Victor reportedly told Goldstein that his son was very depressed and seemed to have lost his desire to live. The father went on to report that Geno could not cope with seeing Diana date another man, and that Geno had considered harming the young man. Geno later signed himself in as a voluntary patient at Northridge Hospital Medical Center on the evening of June 21, The next morning Dr. Goldstein received a call from Victor Colello, advising that the hospital would soon release Geno. Dr. Goldstein telephoned the admitting psychiatrist and urged him to keep Geno under observation for the weekend. The psychiatrist declined and discharged Geno, who had no further contact with Dr. Goldstein. On June 23, , Geno Colello shot Keith Ewing to death and then killed himself with the same handgun.

Ewing’s parents filed a wrongful death suit naming Goldstein as one of the defendants (Ewing v. Goldstein, ), alleging he had a duty to warn their son of the risk posed by Geno Colello. A judge granted summary dismissal of the case against Goldstein, who asserted that his patient never actually disclosed a threat directly to him. The California Court of Appeals, however, reinstated the case noting, “When the communication of a serious threat of physical violence is received by the therapist from the patient’s immediate family, and is shared for the purpose of facilitating and furthering the patient’s treatment, the fact that the family member is not technically a ‘patient,’ is not crucial…” The court noted that psychotherapy does not occur in a vacuum and that therapists must learn contextual aspects of a patient’s history and personal relationships to be successful. The court opined that communications from patients’ family members in this context constitutes a “patient communication.” Requiring mental health professionals to heed warnings from third parties (e.g., a parent or spouse), puts them in the difficult position of assessing the credibility of individuals they do not know (Eisner, ; Greer, ).

Case

Jan DeMeerleer, a 39 year old mechanical engineer, murdered his ex-fiance Rebecca Schiering and her nine year old son Philip, attempted to murder Schiering's older son, Brian Winkler, and later committed suicide. Psychiatrist Howard Ashby, M.D. had treated DeMeerleer in outpatient psychotherapy for nine years prior to the attack. According to Dr. Ashby’s records, DeMeerleer had expressed suicidal and homicidal ideation, but never named Schiering or her children as potential victims. The Washington State Supreme Court held that Dr. Ashby and DeMeerleer shared a special relationship and that relationship required Dr. Ashby to act with reasonable care, consistent with the standards of the mental health profession, to protect foreseeable victims of DeMeerleer.

This decision appears to significantly broaden the duty that mental health professionals in the State of Washington have to protect and warn potential victims of violence by a patient under their care. This expansive extension of the Tarasoff doctrine to any possible victim, even one not specifically identified by the patient, does not currently extend beyond the state of Washington. The decision creates a new category of "medical negligence," in that state.

With respect to actual risk to public safety, little hard data exist to demonstrate that warnings effectively prevent harm, although reasonable indirect evidence does suggest that treatment can prevent violence. Obviously, ethical principles preclude direct empirical validation of management strategies that may or may not prevent people at a high risk from doing harm to others (Otto ; Litwack ; Douglas and Kropp ). In addition, violent behavior does not constitute an illness or mental disorder per se. We cannot treat the violent behavior, but we can treat a number of clinical variables associated with elevated risks of violence, including depression, substance abuse, and unmoderated anger (Otto ; Douglas and Kropp ).

State laws vary as to how or whether a duty of care to third parties pertains (Benjamin, Kent, & Sirikantraporn, ). Many psychotherapists remain unaware of the laws in their jurisdictions. They may misinterpret a duty to warn possible victims as the only recourse (Pabian, Welfel, & Beebe, ). Alternative options that may be protective include increasing the frequency of communications and sessions, minimizing environmental enablers or other elements that may encourage violent behavior, medication alterations, voluntary hospitalization, commitment, involving other support systems or family members, “do-no-harm” contracts, and consultation with colleagues (Shapiro & Smith, ).

HIV and AIDS

Therapists should remain current regarding medical data, treatments, transmission risks, interventions, and state laws regarding professional interactions with HIV patients. Thanks to advances in medical care, HIV infection has become a chronic life-threatening condition, as opposed to the more rapidly fatal illness at the outset of the AIDS epidemic. Still, it remains a very hazardous medical condition and many state laws enacted to protect the confidentiality of HIV-infected people and the safety of their sexual partners remain in force. Therapists should speak openly and directly with clients about dangers of high-risk behaviors. Individuals who are putting others at risk typically have emotional conflicts about this behavior and may ultimately feel grateful for a therapist's attention to the difficult issue (Stein, Freedberg et al. ; Anderson and Barret ; VandeCreek and Knapp ). If the client continues to resist informing partners or using safe practices, clinical judgment becomes a key issue in assessing the duty to protect (Alghazo, Upton, & Cioe, ; Hook & Cleveland, ; Palma & Iannelli, ). After exhausting other options, the therapist may have to breach confidentiality to warn identified partners; however, one should first notify the client, explain the decision, and seek permission. The client may agree to go along with the notification. Once again, such case patterns constitute an occasion to consult colleagues and attorneys and to make certain that prejudices do not drive the decision.

Psychotherapists who work with clients infected with the human immunodeficiency virus (HIV) or who have developed acquired immunodeficiency syndrome (AIDS) must consider additional issues with respect to confidentiality and reporting obligations (Parry & Mauthner, ; VandeCreek and Knapp ). McGuire, Nieri, Abbott, Sheridan, and Fisher () studied the relationship between therapist's beliefs and ethical decision-making when working with HIV positive clients who refuse to warn sexual partners or use safe sex practices. The study focused on psychologists licensed in Florida because of a state law mandating HIV-AIDS education. Although homophobia rated low among psychologists sampled, increases in homophobia linked significantly to the likelihood of breaching confidentiality in AIDS-related cases. This finding suggests that some degree of prejudice may drive behavior in these circumstances.

Imminent Danger and Confidentiality

At one time, the APA's “Ethical Principles of Psychologists” (APA, ) authorized the disclosure of confidential material without the client's consent only “in those unusual circumstances in which not to do so would result in clear danger to the person or others.” As a reflection of the legal developments reported here, the current APA “Code of Conduct” notes: “Psychologists disclose confidential information without the consent of the individual only as mandated by law, or where permitted by law for a valid purpose such as to (1) provide needed professional services; (2) obtain appropriate professional consultations; (3) protect the client/patient, psychologist, or others from harm; or (4) obtain payment for services from a client/patient, in which instance disclosure is limited to the minimum that is necessary to achieve the purpose” (APA b). Consider these case examples:

Case

Bernard Bizzie, LMHC, was about to leave for the weekend when he received an emergency call from a client, who claimed to have taken a number of pills in an attempt to kill herself. Bizzie told her to contact her physician and to come in to see him at A.M. on Monday morning. He made no other attempt to intervene, reasoning that contacting others on her behalf would breach confidentiality. The client died later that evening without making any other calls for assistance.

Dr. Bizzie clearly behaved in an unethical and negligent manner by not attending more directly to his client's needs. Even those rare mental health professionals who once asserted that one should never disclose confidential information without the consent of the client in the early post-Tarasoff era (e.g., Dubey, ; Siegel, ) or those who still advocate “absolute” confidentiality (Karon & Widen, ) would not likely counsel inaction in the face of such a risk. There are many steps Bizzie could have taken short of violating the client's confidentiality. Most obviously, he should have attempted (at the very least) to learn her location and assure himself that help would reach her if he could not. Although suicidal threats or gestures may prove manipulative rather than representing a genuine risk at times, only a foolish and insensitive colleague would ignore them or attempt to pass them off glibly to another.

Case

Mitchell Morose, age 21, received therapy from Ned Novice, a psychology intern at a university counseling center. Morose had felt increasingly depressed and anxious about academic failure and dependency issues with respect to his family. During one session, Morose told Novice that he had contemplated suicide, had formulated a plan to carry it out, and was working on a note that he would leave “to teach my parents a lesson.” Novice attempted to convince Morose to enter a psychiatric hospital for treatment in view of these feelings, but Morose accused Novice of “acting like my parents” and left the office. Novice immediately called George Graybeard, Psy.D., his supervisor, for advice. Graybeard agreed with Novice about the risk of suicide, and, acting under a provision of their state's commitment law, they contacted Morose's parents, who could legally seek an emergency involuntary hospitalization as his next of kin. Novice told the parents only that he had treated their son who experienced suicidal ideation, and that he had refused hospitalization. The parents then assisted in having their son committed for treatment. Following discharge, Morose filed an ethical complaint against Novice and Graybeard for violating his confidentiality, especially by communicating with his parents.

Mr. Novice certainly had reason for concern and discussed the matter with his supervisor. (As an aside, we must assume that, early in their work together, Novice had explained his “intern” status to Morose, including the fact that he would routinely discuss the case with his supervisor.) Novice had attempted to ensure the safety of his client through voluntary hospitalization, but the client declined. Because the state laws, well known to Dr. Graybeard, provided a mechanism that called for the involvement of next of kin, the decision to contact the parents was not inappropriate, despite going against the client's wishes. Morose had provided ample reason for Novice to consider him at risk, and the responsible parties disclosed only those matters deemed absolutely necessary to ensure his safety (i.e., that he seemed at risk for suicide and refused hospitalization). The therapist did not give the parents details or other confidential material. In the end, Morose's confidence was indeed violated, and he felt angry. Under the circumstances, however, Novice and Graybeard behaved in an ethically appropriate fashion. Later in this course we address specific federal legislation intended to protect the privacy of health care records (i.e., HIPAA). However, even the most protective of these regulations permits limited breaches of confidentiality necessary to provide appropriate treatment.

The best approach to avoiding such problems in one’s practice involves three separate issues. First, each practitioner should clearly advise every client at the start of their professional relationship of limits on confidentiality. Second, clinicians should think through and come to terms with the circumstances under which they will breach confidentiality or privilege. Consultation with an attorney about the law in the relevant practice jurisdiction will prove crucial because of diverse case law decisions and variable statutes. Finally, should an actual circumstance arise bearing on these issues, consultation with colleagues can help sort out alternatives that may not come to mind initially.

When, in the clinical judgment of the psychotherapist a client is in danger to himself or others, several options are available. Apparently many psychotherapists believe that their sole option is to warn an intended victim, if he or she is identifiable, or to otherwise break confidentiality by informing appropriate others. It is important to remember that the duty of care can come in many forms besides breaking confidentiality. Psychotherapists are not expected to predict exactly what will happen in the future, but they are required to carefully assess the risks and create a plan of treatment accordingly (Berman, ; Werth, Welfel, & Benjamin, ).

Finally, a decision that any individual intends to perpetrate a harmful act on others or on him or herself and to violate confidentiality by warning the victim or calling the authorities or appropriate others is a daunting prospect. Unfortunately, no tried and true formula to predict such untoward events with a high degree of accuracy exists. Risk factors have been identified to assess violence potential (Berman, ; Douglas, Ogloff, & Nicholls et al., ; Harris, Rice, & Camilleri, ; Scott & Resnick, ). Forecasting imminent violent behavior, however, depends largely on clinical judgment rather than manual-driven assessments (Shapiro, ). The best predictor remains past behavior (Shapiro & Smith, ). Protective features in the client’s life should also weigh in, such as gainful employment and a stable marriage or other positive relationship (de Vries Robbé, de Vogel, Stam, et al., ).

Finally, a new dilemma. As a result of the horrific incident in Sandy Hook, Connecticut, New York hastily legislated the NY SAFE Act, requiring mental health professionals and other health care workers to report clients believed to be dangerous to themselves or others to officials who may then search and remove guns from their homes (Ritter & Tanner, ).

ACCESS TO RECORDS AND PERSONAL HEALTH INFORMATION (PHI)

Mental health practitioners keep records of their work and clients for a variety of reasons &#; legal obligation, reluctance to rely on memory, communication to other professionals, ready availability of important data, and documentation of services provided, to name a few. By definition, such records will often contain confidential material, and, as long as they exist, someone other than the therapist who collected the material may seek access to them. In addressing this issue, we must first consider the process of securing a client's informed consent for the release of information. We must then consider the claims and circumstances under which various parties might seek access, as well as the nature of the information being sought. Finally, we consider the use of client records for teaching or research purposes, including the use of recordings and photographic materials.

Congress enacted Public Law , better known as the Health Insurance Portability and Accountability Act or HIPAA, on August 21, Regulations and implementation took several years, and many related resources now abound (see: U.S. Department of Health and Human Services, ; ). Congress intended that HIPAA would do exactly what its name implies: protect the portability of health insurance and the privacy of personal health information (PHI). Among its provisions, HIPAA specifies that health care providers must inform their patients about the confidentiality of records, lays out standards for authorizing the release of PHI, and addresses the security in electronic transmission of PHI. The privacy protections afforded by HIPAA preempt state laws, unless those laws provide a higher standard of protection. We will address many aspects of HIPAA in the pages that follow.

Regulations aimed at improving health care including the Federal HITECH (Health Information Technology for Economic and Clinical Health) Act and Affordable Care Act will increasingly require the use of electronic health record-keeping in ways that will require special consideration. At present, the most affected practitioners are those working in hospitals and large health care systems. However, it is important for all practitioners to understand basic concepts and look after clients’ best interests accordingly.

Understand the difference between electronic medical records (EMR) and electronic health records (HER). An EMR typically refers to any health records on identifiable individuals stored in digital form. These might exist as text documents or images stored in any digital format or location (e.g., desktop computers, laptops, tablets, thumb drives or backed up to a remote server, sometimes referred to as “cloud” storage). The key principle of concern here is security of the records and contents. Various levels of protection (e.g., passwords and encryption) are expected, with the levels of security scaled upward based on the size and complexity of the organization.

The modern HER will require interoperability, meaning that a patient’s complete health record will be available in real time to all health care providers granted access. In some circumstances, that can mean that a primary care physician or nurse practitioner who is seeing a patient with a bout of the flu may also have access to notes written by that patient’s psychotherapist at an affiliated facility miles away. Clinicians working in institutions or health systems with interoperable HERs should play a role in deciding on policies about appropriate role segregation. Only clinicians with a legitimate need to know should have access to mental health records, and patients have a right to know the applicable policies in advance of entering treatment.

Consent for the Release of Records

The existence of interoperable or transferable records can be of great assistance or substantial detriment to clients, depending on the contents and uses. Often, the process of getting consent occurs so hurriedly or perfunctorily that clients may not fully understand what they have authorized or why. Some may even sign release forms against their wishes because of a variety of subtle and obvious pressures or because no alternatives seem available (Damschroder, Pritts, Neblo, et al., ; McSherry, ; Rosen, ). The practitioner has an important role in educating and helping to safeguard the client's interests in such cases (Clemens, ; Rogers, ).

A consent or release-of-information form should contain several key elements, including (1) the name of the person to whom the records are to be released, (2) which specific records are to be sent (including a distinction between general medical records and psychotherapy notes), (3) the purpose or intended use, (4) the date the form was signed, (5) an expiration date, (6) any limitations on the data to be provided, (7) the name and signature of the person authorizing the release, and (8) that person's relationship to the client (if not the client) and the signature of a witness (if signed outside the practitioner's presence). If you receive a release or request for information that does not seem valid or might present some hazard to the client, it would be wise to contact the client directly to seek confirmation prior to releasing any material.

Whenever signing a consent form, the client should receive a copy, and the clinician should make the original a part of that client's files. The therapist should also keep a record of which materials were sent, to whom, and when. Therapy records should bear a confidential designation, and the recipient should remain aware of any limitations on their use. One should also exercise caution to see that only material appropriate to the need is sent. Consider this example:

Case

Kurt Files, Psy.D., had evaluated 8-year-old Sheldon Sputter at his family's request because of school problems. The evaluation included taking a developmental and family history, meeting with both parents, reviewing school progress reports, and administering cognitive and personality tests. Dr. Files discovered that Sheldon had a mild perceptual learning disability and was also reacting to a variety of family stresses, including his mother's reaction to paternal infidelity, his father's recent discovery that Sheldon was not his child, and a host of other family secrets that had recently come to light. He recommended appropriate psychotherapeutic intervention, and the family followed through. Several weeks later, Dr. Files received a signed release form from the school Sheldon attended asking for “any” information he had on Sheldon's problem. Files responded with a letter describing the cognitive test results and referring in general terms to “emotional stresses in the family that are being attended to.”

In this situation, the psychologist recognized the school's valid need to know information that could help better serve Sheldon. At the same time, Dr. Files recognized that some of the material bore no relevance to the school's role, and he made the appropriate discrimination despite the vague and broad request for any information. The current APA code, for example, notes that when discussing a case, one can “…disclose information only to the extent necessary to achieve the purposes of the consultation” (APA (2)).

Client Access to Records

Clients' access to their mental health records has historically been a matter of some controversy, although the issues have varied somewhat as a function of the precise type of records involved. The three general types of records include: (1) institutional (e.g., hospital, clinic, school, court, or government agency), (2) private practitioners' office records, and (3) so-called working notes. In the past, patients did not always have access to their own medical and mental health records. This trend began to erode in the s and died with HIPAA, which specifies patients’ access rights to their health and mental health files. Therapists should generally assume that any patient may someday ask to see his or her records and that all who persist will ultimately be able to obtain copies whether the therapist agrees this is a good idea or not. Some portions of therapist’s office records might include material that ought to be safeguarded from disclosure to nonprofessionals (e.g., copies of intelligence test protocols or other such test materials that could compromise test security by their release). Generally, however, the category of records we have termed “working notes” causes the most concern.

In consideration of HIPAA, therapists will now want to recognize four special categories of records: 1) medical records, 2) psychotherapy notes, 3) forensic reports, and 4) working notes. HIPAA and patients’ rights of access apply chiefly to records considered to be health information.

Medical or clinical records include the general office or institutional records that chronicle appointments kept, diagnoses, prescriptions, insurance claims, procedures, and the like as part of the PHI (personal health information). In this context the term “medical record,” includes the records kept by non-physician mental health clinicians, as well as the records of psychiatrists. This term can also apply to paper records or digital records maintained at a single site or in interoperable form.

Psychotherapy notes have special status under HIPAA. Such notes include observations that therapists wish to record for their own use, and could include details of the content and process of psychotherapy beyond the more standard documentation typically included in general medical records. Under the provisions of HIPAA, disclosure of psychotherapy notes requires special designation in the release or waiver form signed by the patient. In other words, a signed waiver authorizing the release of medical records does not include psychotherapy notes, unless specific mention is made of that category. The decision about making and preserving psychotherapy notes are at the option on the clinician, but they must be segregated in a separate file from the main clinical record in whatever format they exist.

Forensic reports involve data collected and reports written specifically for use in legal contexts and may not fall under the penumbra of HIPAA. Such reports for the courts might, for example, include competency to stand trial, criminal responsibility, or child custody evaluations. Although such reports may occasionally include health information, their purpose and utility focus on the legal system and may be governed by court rules or orders. Forensic practice standards typically assure that the client has reasonably informed consent regarding the purpose of the interviews and the parties who will have access to the data, even though unenthusiastically given (Connell and Koocher ). At times, a patient may also agree in advance that they will not have access to some data or reports prepared by mental health professionals, as in the case of some pre-employment or independent medical evaluation examinations.

Working notes